Advanced Hospitality Leadership Certificate

  • Business
    Category
  • 40 hours
    Duration
  • 150$
    Cost
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CAREER PATHWAYS

ABOUT THE COURSE

This certificate course consists of AHA’s 5 hospitality courses and is designed to meet the 21st century challenges of hospitality leaders. The main focus is the development of key business and hospitality leadership skills that are vital for success in a multicultural workplace. Completion of the following courses enables a student to earn an Advanced Hospitality Leadership Certificate:

• Business Communication in Hospitality and Tourism
• Introduction to Hospitality and Tourism
• Hospitality Supervisor
• Hospitality Professional
• Managing Diversity in a Multicultural Workplace

Altogether, this combination of courses addresses concerns related to: cultural diversity, technology, and the development of personal and professional leadership traits all of which are important for success in today's global workplace.

What You Will Learn

• Verbal and Non Verbal Communication Skills

• The Practice and Art of Communication in the Workplace

• Various Business Communication Strategies

• The Use of Technology in Communication

• Correct Format of Various Business Communication Tools



    PROGRAM SYLLABUS

  • DIVERSITY AND MANAGEMENT SKILLS

    Helps you answer the following questions: What is diversity? What is management? AND combined, what is diversity management. The dimensions of diversity affect performance, motivation, success, and interactions within the workplace.

  • DEVELOPING INNER LEADERSHIP PART 1

    In order to lead and manage others, you must be able to lead and manage yourself. This course will teach you to focus inwardly on the global leader in you. Leadership experts around the world agree that learning to be an effective manager must begin on the inside and not the outside.

  • DEVELOPING INNER LEADERSHIP PART 2

    Identifies and discusses the 10 inner leadership qualities or traits that effective leaders and managers all have in common. These traits are universal and vary little from industry to industry, profession to profession and country to country.

  • CULTURE AND CULTURAL CONDITIONING

    Helps you to understand the meaning of culture and cultural conditioning. Using what you learned from previous modules, you will learn the meaning of culture and cultural conditioning and how it can impact the way you manage and lead your teams.

  • OVERCOMING CULTURAL BARRIERS AND STEREOTYPES

    Defines how stereotyping and prejudice create barriers and shows you ways to break down these barriers. Learn how to break down barriers through greater understanding, acceptance and respect for cultural differences.

  • EFFECTIVE CROSS CULTURAL COMMUNICATION PART 1

    Reviews the 10 principles that are recognized by leadership experts around the world as contributing to effective business communication. Learning these principles will help you become a better global communicator.

  • EFFECTIVE CROSS CULTURAL COMMUNICATION PART 2

    Provides you with additional cross cultural communication tips and techniques. You will have an opportunity to practice cross cultural communication techniques in workplace scenarios.

  • MANAGING CONFLICT

    Teaches you how to manage employees and conflicts that may arise in a multicultural workplace. Learn to work your way through problem solving with activities and feedback.

  • BUILDING AND MOTIVATING MULTICULTURAL TEAMS

    Great leaders recognize that their most important job responsibility is to develop their people, give them room to grow, and inspire them to realize their full potential. You only succeed if your people do. As a leader in the hospitality 21st century workplace, your success will only be measured by the success of your people.

  • LEADERSHIP LEGACY

    It is the aim of this this final module to inspire you to become not just a Global Leader but also a Legacy Leader. A leader who not only works effectively with people from all backgrounds and respects and celebrates cultural differences, but also a leader who wants to make a positive difference in the world.

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